ORDERING

If you have any questions please get in touch with Saskia.

If you have any additional information that needs to be added please email or call Saskia to arrange this.

By confirming your order for our wedding stationery you are agreeing to purchase a ‘Personalised Product’. 

 

PRICING & QUOTES

All quotes provided are valid for a period of 30 days.  The balance must be paid in full before any custom design work commences, unless prior arrangement is made with Saskia.

Saskia reserves the right make any alterations to our prices as a result of a pricing error on the website or additions required by the client. 

 

CUSTOMISATION

Design cannot begin until you have supplied your unique details for customisation. You must supply the content for your stationery and are responsible for ensuring all the details, spelling and grammar are correct.  

Certain graphics or watercolour elements cannot be altered. However, Saskia is happy to customise colours where possible to fit with your colour scheme.  You must be aware that colours can vary between computer screens when viewing digital proofs.  Saskia does not hold responsibility for custom colours which you deem to be different in print to the digital proofs approved by you.

 

PROOFING

Three digital proofs are included as part of the agreed price and will be sent to you via email as a PDF. You will have the opportunity to make changes to the design after each proof is received.  Any additional proofs needed, after the first three, are charged at £8 each.

Once the final proof has been signed off and the artwork has been sent to print no further amendments can be made. You are fully responsible for ensuring the text and design are completely correct before approving your final proof. Please proof carefully!

If mistakes are discovered after final proof approval, Saskia is not responsible for the cost of any reprinting.

Please be aware that colours can vary between computer screens when viewing digital proofs.  Saskia does not hold responsibility for colours which you deem to be different in print to their digital proofs. 

Saskia is not responsible for any delays caused by your failure to check and sign off proofs or supply details within a reasonable time frame.

 

CANCELLATION

Personalised Products

If you would like to cancel your order before you have supplied your details for customisation, and/or before any design work has commenced, you will be offered a full refund.

If you would like to request a cancellation once you have supplied your details, and/or design work has commenced (prior to final proof approval/printing stage), you will be refunded 50% of the order total. Saskia must be paid for any work that is either in progress or completed.

Saskia is unable to process order cancellations or refund orders once the final proof have been approved. 

 

RETURNS

Saskia does not accept returns due to customer input or typographical errors.  When your final proof is approved you accept responsibility for any errors. If mistakes are discovered after final printers proof approval, you will be charged for any reprinting.

 

REFUNDS

Personalised Products

Refunds and reprinting are only offered if goods are faulty or damaged or there are errors made by Saskia.

If your order is damaged or faulty please email within 7 days of receiving it.  Saskia may ask you to provide us with a description of the damage or fault and/or photograph of the damaged goods so that she can determine whether or not you are eligible for a refund or reprint.  

If you choose to receive a refund you will be refunded in full including any shipping costs you may have paid.

If you decide you would like the product reprinted Saskia will do so as quickly as she can and will send them out, at no charge, as fast and efficiently as possible.  

She does not offer both a refund and a reprint.

Saskia will not cover the cost of reprinting and reshipping orders due to any errors you have approved, nor will a refund be issued.

Please note that samples may not exactly match the finished product due to variations in the print production process.  Minor differences in texture or colour can sometimes occur and do not constitute a fault or a refund.

Saskia accepts no responsibility for the effect of ageing and wear & tear on the materials used.

 

TIMEFRAMES, SHIPPING & DELIVERY

Saskia always give an estimated turnaround time for your stationery but this will always be an estimate. Whilst she does her best to meet deadlines there are rare occasions where circumstances beyond her control may prevent this and so deadlines cannot be guaranteed.  She will always keep you informed if there are any issues. 

 

Personalised Products

Will be shipped within 2 weeks from signing off on your digital proofs.

 

Estimated shipping times :

UK & Ireland: 3-5 business days

Rest of the world: 5-10 business days

 

COPYRIGHT

All content including, but not limited to, designs, logos, text, photos and graphics are the copyright and property of Saskia Frost.  

Neither you, nor a third party, may copy any part of this content or reproduce it in any way, without the prior written consent of Saskia Frost.

It is your responsibility to obtain permission for any copyright material.

Any content on this website is for your own personal, non-commercial use only, and may not be used for any other purpose whatsoever without the prior written consent of Saskia Frost.

Any infringement on these rights will be pursued seriously.

 

ERRORS, INACCURACIES, OMISSIONS

Occasionally there may be information on this site that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability.  Saskia reserves the right to correct any errors, inaccuracies or omissions, and to change or update information at any time without prior notice.

 

TERMS

‘Saskia Frost’, ‘I'  - These terms refer to the business and owner of this website.

‘You’, ‘Your’ - These terms refer to you, the customer and the user or viewer of this website.

Personalised Products’ - Refers to Personalised Greeting Cards, Personalised Wedding Stationery